Acrow Formwork & Scaffolding Pty Ltd (“Acrow”, “us” or “we”) respects and values your privacy and is committed to protecting your privacy and personal information. We are bound by the Privacy Act 1988 (Cth) (as amended) and in particular by the Australian Privacy Principles found in that Act to guide us in our responsible handling of personal information. This statement discloses what information we collect and how we use, disclose and store your personal information, as well as how you can contact us and get access to your information. Our privacy policy applies to all your dealings with us whether the dealing is through your personal visits to our office, by telephone, mail, email or our internet website.

Collection of Personal Information

The types of personal information collected and held by Acrow will vary depending on your dealings with us. This information may include any or all of the following:

• name, personal and business addresses, telephone numbers, email addresses and other contact details;
• associated company name, position, occupation and other business details;
• bank account details;
• credit card details;
• transaction details relating to your use of our products, services or benefits including details about your purchases and orders from us and your product and services preferences;
• digital information, such as cookies, pixels, software versions used, device identifiers, browser and device data (such as IP address), device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the site you are visiting, usage data (such as time spent on the site, pages visited, links clicked, language preferences, and the pages that led or referred a user to our site), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity, adding items to a checkout list and making purchases.

We use basic tracking information to help diagnose technical problems and to collect statistical information. Your IP address and the pages you have visited are recorded in our server logs. We analyse this data from time to time to assess how this web site is used. Acrow will do its best to ensure that the processing of your personal data is carried out in such a way that your privacy is protected and safeguarded as much as possible.

How Acrow collects personal information

Information is collected by various forms within this website, such as when you personally submit information through this website; when you purchase or order any products from us; when you enter into a promotion conducted by us; when you complete a survey; in the course of us providing you with requested products, services or benefits; or when you have other dealings with us.

Use and disclosure of personal information

Acrow may use your personal information to:

• provide the products or services you have requested from us and keep a record of them;
• assist us to make our services and products more valuable or useful to you;
• allow collection or delivery of our products and services to you;
• answer any inquiry you make;
• provide refunds and exchanges (where applicable);
• promote and advertise our products and services (including by including your feedback in our advertising);
• undertake product recalls;
• monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers;
• monitor and measure the use of our websites;
• any other purpose disclosed to you at the time the relevant personal information is collected;
• register you for promotions, news, blogs and specials; and
• to keep you informed of new developments we believe may be of interest to you including promotions, news, blogs and specials.

We assume we have your consent to use your personal information for the above purposes, unless you advise us not to. If you do not want us to contact you or send you information, please let us know.

Other than the purposes above, we will not disclose your information to any third party individual or organisation unless with your consent, or as required or authorised by law or by any law enforcement agency. If you are visiting our website, by using the website, we assume that you agree to our privacy policy. If you do not agree with this policy, please do not use our website.

Protecting Your Personal Information

We will take all reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records from misuse, loss, unauthorised access, or alteration. We also have electronic security systems in place to protect your personal information transmitted through our website.

We strive to ensure the security, integrity and privacy of personal information submitted to our website. Unfortunately, no data transmission over the internet can be guaranteed to be secure. As a result, Acrow cannot ensure or warrant the security of any personal information transmitted by you to Acrow over the internet.

Gaining access to Your Personal Information

You can gain access to your personal information upon request, either by phone or by visiting our website as detailed below. Subject to verification of your identity, we will provide you with access to any information we collect about you as soon as practicable. We will not charge you any fees for a request but may charge you reasonable costs of processing your request.

There may be situations where we are not required to provide you with access to your personal information. An explanation will be provided to you if we deny you access to the personal information we hold about you.

Keeping Personal Information Accurate and Up To Date

We aim to ensure that personal information we hold about you are accurate, complete and up to date. Please contact us if you believe the information we hold is inaccurate or out of date and we will review it. If appropriate we will correct the personal information as soon as practicable.

Option to join email list

Acrow offers visitors the opportunity to join our eNewsletter mailing list. In order to receive these updates you must provide Acrow with your name and email address. This information will be held in complete confidence, and Acrow will NOT sell, rent, trade or otherwise reveal this information to a third party. You will be given the option to remove your name from our email list at the bottom of each email update.

Cookies

The information mentioned above is gathered by using a “cookie”. A cookie is a small line of text that is stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifiable information.

Most web browsers automatically accept cookies, but you can usually alter the setting of your browser to prevent that. If you do not wish to receive cookies, please refer to the “help” file of your Internet browser to learn how to either block all cookies or receive a warning before a cookie is stored.

Changes to the Privacy Policy

This Privacy Policy may be modified from time to time to comply with applicable laws or to reflect our updated business practices, without prior notice. Please check this page regularly for any changes. We may let you know of significant changes to this policy by posting a notification on our website. The current version of this policy will always be available on our website.

Contacting Us

If you have any questions about this Privacy Policy or our data processing activities, or wish to update information we hold about you, or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, you can contact us at info@acrow.com.au or by phoning 1300 138 362.

Copyright

All text materials contained in the www.acrow.com.au website is owned by Acrow. The text materials contained in the web site may not be modified in any way. Copyright in the photographs, illustrations, artworks and other graphic materials are held exclusively by Acrow and/or the copyright owners. Prior permission to use, download, reproduce or reprint any photograph, illustration, artwork or other graphic material must be obtained by the copyright owner. Any use of Acrow’s logo, or text or graphic materials contained in this website in any manner to express or imply endorsement, sponsorship, affiliation or association of the user with, or by Acrow, is strictly prohibited.